Frequently Asked Questions
Everything you need to know about shopping with OldTribes.
What is the typical shipping time for my order?
Orders are processed within 1-2 business days. Standard shipping generally takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, OldTribes ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact us for details regarding coverage on individual items.